12th Planet customer service is handled by Church of Merch.
IMPORTANT NOTE: Do not reply to the order confirmation email for any customer service issues, as you will not get a reply from that email address.
If you need help with an order or have a general question, please visit Churchofmerch.com and click the Contact link in the top right corner of the page.
From there you will be able to fill out a Customer Service Inquiry.
One of our support staff will get back to you as quickly as possible.
We currently provide customer service support over email 5 days per week, Monday - Friday.